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Happy Friday, founders!
Today’s issue is all about building lasting loyalty—and unlocking hidden revenue—by truly seeing your customer’s path, step by step.
Daily integrated marketing insights from CDM Suite—transforming your online presence one tip at a time.
Ever wish you could pinpoint exactly where customers feel confused, delighted, or drop off? Customer journey mapping does just that: it visualizes every touchpoint from first ad click to repeat purchase. CDM Suite’s journey mapping tools helped one retailer boost satisfaction scores by 28% and repeat sales by 15%—simply by identifying two friction points and fixing them in their funnel. Why it matters: When you can see the whole journey, you can remove roadblocks and double down on what works, leading to happier customers and bigger lifetime value. (P.S.—Our data-driven, custom-strategy approach means you’re not guessing—you're acting on real insights.)
Action Steps
List every interaction a customer has with your brand, online and offline
Survey recent buyers: Where did they get stuck or surprised?
Sketch a simple map of the journey—highlight any drop-off points
Prioritize fixing the spot with the most lost leads or negative feedback
Check in two weeks later: Did your numbers improve?
Quick Case Snapshot: An online course founder mapped her onboarding flow and saw huge drop-off after the first lesson. One welcome video tweak boosted completion by 22% in one month.
👉 Must-Read: “10 Ultimate Ways CDM Suite Transforms Your Marketing”—see how brands are winning with journey mapping and more: https://cdmsuite.com/10-ultimate-ways-cdm-suite-transforms-your-marketing/
Want tailored journey insights for your business? Book a strategy call and level up your results: https://cdmsuite.com/boost-your-business-with-cdm-suite/
Keep making your customer’s path effortless—your bottom line will thank you!
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The Newsletter Platform Built for Growth
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beehiiv was founded by some of the earliest employees of the Morning Brew, and they know what it takes to grow a newsletter from zero to millions.
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P.S. Get your custom growth plan fast: Take our free 3-Minute Marketing Assessment here: https://cdmsuite.com/free-3-minute-marketing-assessment-get-a-custom-growth-plan/
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